Refund Policy

Eligibility for Refund or Replacement

We stand behind the quality of our products. You may request a refund or replacement if:

• Your product arrived damaged or compromised during delivery
• You received the wrong product or incorrect quantity
• The product does not meet our stated purity standards (99%+)

Reporting an Issue

You must report any issues within 48 hours of delivery by contacting us. Please include:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect product (if applicable)

What We Offer

For valid claims, we will provide one of the following at our discretion:

• Replacement: A new product delivered at no additional cost
• Refund: A full refund of the purchase price for the affected item(s)

Refunds are issued electronically to the bank account used for the original payment, typically within a few business days.

Non-Refundable Items

Due to the nature of research peptides and regulatory requirements, we cannot accept returns or issue refunds for:

• Products that have been opened or used
• Products that were not stored according to our recommended storage guidelines
• Issues reported more than 48 hours after delivery
• Orders where the customer changed their mind after delivery

Delivery Reattempt Fees

A $10.00 reattempt fee may be applied if a delivery is attempted and you are not available after confirming your delivery window. This fee is non-refundable and will be added to your next order. First-time no-shows receive a warning with no fee. See our Delivery Policy for details.

Contact

For refund or replacement requests, please contact us within 48 hours of receiving your order.